Terms & Conditions

Terms and Conditions

Welcome to our Touchstone Automotive online store. If you continue to browse and use this website you are agreeing to comply with the following terms and conditions of use.

The term ‘Touchstone Automotive’ or 'touchstoneautomotive.co.nz' or ‘us’ or ‘we’ refers to the owner of the website. The term ‘you’ refers to the user or viewer of our website.

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

You must not damage, interfere with or disrupt access to this website or its content, nor do anything that may impair its functionality or interfere with another person’s access to or use of this website or its content. You must not use this website or content in any way that is unlawful or damaging to touchstoneautomotive.co.nz or any other person.

You may not create a link to this website from another website or document without touchstoneautomotive.co.nz's written consent.

Your use of this website and any dispute arising out of such use of the website is subject to the laws of New Zealand.

Please note changes to the privacy policy, disclaimers or terms and conditions take effect immediately upon posting/become live on this site. Any further use of this website and the content enclosed within by yourself or someone under your direct care/supervision, indicates you have read and accepted these complete documents.

Our warranty will cover faulty goods & not lost/damaged or the faulty products that has happened due to customer negligence. Before making your purchase, please ensure you check the warranty description as each product is covered with a different period of warranty. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material that is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

This document may change as our site develops and grows, so please re-visit this page as often as you wish.

Products Errors and omissions excepted.

Photographs, pictures or graphics are indicative only. Specifications are subject to change without notice. All prices exclude freight and are subject to change without notice. Availability is subject to change without notice. All our clearance items are "Strictly Limited Stocks".

Limitation of Liability

Touchstone Automotive will not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if we has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Typographical Errors
In the event that a product on Touchstone Automotive is mistakenly listed at an incorrect price, we reserves the right to refuse or cancel any orders placed for products listed at the incorrect price. We reserve the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, we will issue a credit to your credit card account in the amount of the incorrect price.

Return Policy

Under the Consumer Guarantee Act (NZ) If the product is faulty upon purchase or the product description is not met then we will provide a solution. If Product found with scratches or any type of physical damage or used under wrong voltage than no replacement would be provided.Warranty and Return

1. Our devices has different warranty with different products and the warranty not include the damage incorrect installation , accident , misuse , abuse , improper wiring , and incorrect voltage operating the unit against the instructions in the owner's manual .

2.The valid period of replacement is 14 days from the date of receiving the item .

3. You need to pay for the return postage and ship the item back to us , we will pay for the return shipment if you get the broken device . Please inform us of the reason of your order revocation and send us a clear picture or a video as a proof . Items returned to us without a report will not be processed .

4.Before sending , we have checked all our items carefully , if you received a broken defective item , just keep the original package and make a photo to us within 3 days , just in 3 days after delivery we can make the claim to shipping company with your photo , however please note shipping company needs about 15-30 days to investigate the case , so please be patient

Proof of purchase must be provided for the faulty goods that are returned under warranty. Product Inspections will be carried out by the third party and can take up to 1-6 Weeks, if there is any charges or delays before the repairs are carried out will be informed to customer.

It would be recommended to contact us if you are unsure about a certain product as we are unable to refund or exchange product due to change of mind.