Last updated: 15 August 2025

Welcome to Touchstone Automotive. By accessing or using our website, purchasing our products, or engaging our services, you agree to the following terms and conditions. Please read them carefully before using our site.

1. General

  • This website is owned and operated by Touchstone Automotive (“we,” “our,” “us”).
  • These terms apply to all visitors, customers, and users of our website.
  • We reserve the right to update or modify these terms at any time without prior notice.

2. Products and Services

  • We sell car audio, head units, reverse cameras, dash cams, and installation services.
  • All products are 100% authentic and sourced from trusted suppliers.
  • Product descriptions, images, and pricing are as accurate as possible; however, minor variations may occur.

3. Pricing and Payment

  • All prices are listed in New Zealand Dollars (NZD) and include GST (15%).
  • We accept payment via credit/debit cards, bank transfer, and other payment methods offered at checkout.
  • Full payment must be received before your order is shipped or your service is booked.

4. Shipping and Delivery

  • Orders are shipped from Auckland, New Zealand.
  • Delivery times vary depending on location but are generally between 1–5 business days.
  • We are not responsible for delays caused by courier companies, weather events, or other factors outside our control.

5. Returns and Refunds

  • You may return unused products in their original packaging within 14 days of receipt for a refund or exchange.
  • Proof of purchase is required for all returns.
  • We do not accept returns for installed or used products unless faulty.
  • Faulty items will be repaired, replaced, or refunded in accordance with the Consumer Guarantees Act 1993.

6. Installation Services

  • Installation bookings must be confirmed and paid before work begins.
  • We take care during installation but are not liable for damage caused by pre-existing faults or customer-supplied products.

7. Warranty

  • All products come with a manufacturer’s warranty.
  • Warranty claims must be made with proof of purchase and are subject to the terms set by the manufacturer.

8. Liability

  • We are not liable for any indirect, incidental, or consequential damages resulting from the use of our products or services.
  • Our liability is limited to the purchase price of the product or service in question.

9. Privacy

Your use of our website is also governed by our Privacy Policy, which outlines how we collect and use your personal information.

10. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

Touchstone Automotive
Email: info@touchstoneautomotive.co.nz
Phone: 0277722786
Address: Auckland, New Zealand